Dennis M. Rafferty

301 Walker St

Osceola Mills, Pa 16666

Home Phone: (814) 553-5164

drafferty@dandaonline.com

I. OBJECTIVE: To obtain a Information Technology/ Administrative position.

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II. EDUCATION:

July 2000-September 2001 DuBois Business College Dubois, PA

• Diploma – Computer Programming/Maintenance

August 1994 – June 1998 Curwensville Area Junior/Senior High School Curwensville, PA

§ Academic diploma

III. SKILLS:

§ Experience and knowledge of Apple and IBM computers, Microsoft Office, Excel, Power Point, Word Perfect, Claris Works, building web pages, building/repairing computers, and networking

§ Troubleshooting cable modem connectivity, servers, static IP, web hosting business, personal, and home networks

§ Knowledge on Unix based systems

§ Monitoring Network Element Monitoring and Operating System (NEMOS) software.

IV. RELATED EXPERIENCE:

July 2006- December 2006

Systems Administrator Grampian Boro Grampian, PA

• Computer maintenance
• Software monitoring
• Networking

V. WORK EXPERIENCE:

January 2007- Present Time Warner Cable Coudersport, PA

Windows Administrator

• Manage Windows Servers.
• Build Windows Servers as needed.
• Report and Solve issues with Windows Servers.

August 2006- Present Time Warner Cable Coudersport, PA

Systems Analyst

• Help Desk support for entire company.
• Software monitoring
• Report and Solve issues with the provisioning software and Network monitoring software.

February 2005- July 2006 Adelphia Coudersport, PA

Systems Analyst

• Help Desk support for entire company.
• Software monitoring
• Report and Solve issues with the provisioning software and Network monitoring software.

June 2004 – February 2005 Adelphia Coudersport, PA

High Impact Resolution Team

§ Customer support for high impact issues pertaining to their high speed internet.

§ Customer contact, helping resolve PC issues

§ Top tier of customer support from the call center

April 2003- July 2004 Adelphia Coudersport, PA

Technical Service Engineer

§ Level 2 customer support for high speed internet

§ Monitor and report network issues

• Resolve customer issues (ie. Email, connectivity, newsgroups)

VI. PROFESSIONAL DEVELOPMENT:

May 2005 and December 2005 Adelphia Toronto, Canada

Sigma Training

• Trained on Sigma
• Provisioning platform training for cable modems

March 2005 Adelphia West Palm Beach, Fl

Billing Batch Update

• Trainer for southeast region of Adelphia.
• How to clean up discrepancies between billing and sigma.

VII. REFERENCES: